I'm glad I've never had a single problem with Gamestop like everybody else seems to have had at one point. People keep calling them an awful company, but I've gotten nothing but good service there.
Hell, one time, after buying Tales of Vesperia, I actually scratched the disc when my 360 toppled over by accident(fucking misleading pictures and commercials). This lead to the game freezing at a certain point due to a humongous scratch it made on the game disc. When I took it back, they gave me a new copy and advised me to lay my 360 on its side instead.
Not sure how many other companies would swap out a game despite it being a part of the buyer's error.
The gamestop near my parent's house is staffed by a couple of my friends, so I'm more than happy to throw money at them for an Ys game. I've never had poor service there, though to be fair, I've never had incredible service. My visits normally amount to me BS-ing with them for 15 minutes and then buying what I want.
Arjak, was your copy of the LE version of Ys Seven new or used when you purchased it? If it was used, it is usually up to the person buying it to see if the contents of the item they are purchasing are "there" enough to warrant the purchase, which can usually be returned within 7 days, or during the Holiday hours now, can be returned up until sometime in January...
But, there are cases, where perhaps someone is just too busy and they feel that they've been given everything at the time of purchase simply because they didn't realize what all was supposed to come inside of it. Perhaps the employee at GameStop says something encouraging, like "Oh yeah this thing is complete! It's got everything in there!" even though they may think that may be the case, when it actually isn't. This misleads the customer and it can suck once you learn that all the materials aren't there when that was the deciding factor of purchasing it.
However, if they sold it to you new, then they owe you a new copy of the LE version, and should refund your money completely no questions asked.
I dislike GameStop's current trend of opening all new games and still classifying them as new games when they are not. For me, new equals: Never been touched by human hands... ever, or still shrink-wrapped.
Either way, refund or not, I think you should be entitled to take the missing contents back when you see them available used at the store, at least the official PSP game case and manual.
Personally, I would recommend merely using GameStop as they used you and take advantage of their return policy. GameStop will take back "the UMD game disc" for a full refund of your money should you ever purchase a used copy of it again, while you hold on to the case and manual.
If you feel bad about that sort of thing, you could always explain your situation to the manager and see if they'll at least part with the case and manual. They don't care either way. They'll just slip the UMD back into a pre-made case anyway. If they did care, they wouldn't have recently forced all GameStops to literally throw away all of their used DS game cases and manuals and display used DS games as little microchips while the "new" DS games stand on the shelves in all their open gutted glory.
Best of luck with that though and if I do happen to come across another case or manual, I'd be happy to send them to you.
Last Edit: Oct 21, 2010 20:40:03 GMT -5 by SkyeWelse