OK, i will explain you the step i done to be able to get back my activation code working.
1. send an email to:
cs@portal.gamebar.com if its the simplified Chinese version
or send an email to the respective compagny if its a traditional chinese:
Traditional Chinese version
-Taiwan Edition(agency: InterWise )
-Hongkong Edition(agency: Tpyhoom Games)
in the email copy this:
你好,我重装了Windows系统,当时没有反激活《零之轨迹》,现在激活码不能用了.
我的激活码是: "serial number here"
请你们帮我反激活一下,谢谢!
then they will reply something like that:
亲爱的玩家您好:
请您提供此激活序列号第一次激活的时间、地点、以及购买途径,我们会通过您提供的信息,来为您核实处理此问题。
感谢您对我们工作的支持!
that means they want to know where buy it and when?
so reply something like that:
采购: "url website of purchase"
激活: "the day you buy it (i said september only and it was ok)"
and then finaly they send you another email saying that:
亲爱的玩家您好:
您的激活码我们已经为您恢复完毕,请您稍后尝试激活,如有问题可以随时与我们联系。
友情提示:激活码为个人使用,不能共享。此激活码只能恢复一次,无法再次受理恢复请求。
感谢您对我们工作的支持!
it means, they reset the activation code so you can use it again but they can only do this 1 time(so be sure to deactivate it before uninstalling). and finaly saying to dont share this code blablabla....
2. enter you activation code, then your done.
Have fun !!!